Exchanges And Returns FAQ Autograph Fashion

Change of mind. 

  All items are Final Sale. Exchanges and returns are not permitted.

Faulty goods are excluded from this policy. 

This policy does not affect or limit your rights under the Australian Consumer Law and Fair Trading Act (New Zealand), including consumer guarantees. 

What can I do if something is wrong with my order? 

We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, or if you received an incorrect item, please Contact Us and have handy your order number. Once assessed and approved by our team, we will refund you back to the original payment method. Items deemed as general wear and tear and not due to a manufacturing fault will not be refunded. .

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND? 

No refunds are permitted for change of mind. In the case of faulty goods, we strive to return your funds to you as quickly as possible.